Refund Policy

This policy applies to fees or paid services, if any, that are expressly identified as refundable or non-refundable at the time they are charged.

Eligibility

A refund request may be reviewed when a duplicate charge, confirmed processing error or other eligible billing issue has occurred. Refund eligibility depends on the nature of the charge and the evidence available.

Non-refundable items

Completed third-party costs, service charges already consumed, administrative costs already incurred and charges identified as non-refundable may not qualify for a refund.

How to request a review

Contact info@sterlinggatetrustbank.com with the account email, relevant reference number, amount and reason for the request. Do not send passwords or sensitive authentication credentials by email.

Processing

Approved refunds, where applicable, are returned using an appropriate supported method and may be subject to external processing times.