Bank Policy

This policy explains the operating standards that apply to use of the Sterling Gate Trust Bank platform, including account access, transactions, security, administrator controls and customer responsibilities.

Account access and security

Customers are responsible for maintaining the confidentiality of their sign-in credentials and for promptly reporting suspected unauthorized access. Security controls, identity checks and transaction reviews may be applied to protect customer accounts and platform integrity.

Account balances and transactions

Balances and transaction records displayed by the platform are maintained in its internal ledger and may be subject to administrator review, correction, restriction or reconciliation in accordance with account rules. Customers should review transaction details carefully before submitting instructions.

Service availability

We aim to keep digital services available, but maintenance, security events, third-party outages or other operational factors may temporarily affect access.

Responsible use

Customers must not use the platform for fraud, impersonation, unlawful activity, unauthorized access, misrepresentation or attempts to circumvent security controls.

Nothing on this website should be interpreted as a representation that an internal platform balance is an insured bank deposit or legal tender.

Contact

Questions about this policy can be sent to info@sterlinggatetrustbank.com.